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Common Questions

Frequently asked questions

Questions about Parallax? Contact us and we’ll solve all your doubts on a direct call.

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1. How long does the Migration to Parallax Private Cloud take?

The migration into Parallax Private Cloud is completely taken care by OWG and is only done once we have set up your new Cloud Desktop integrally. You will be able to work in your current system and simply move into your Parallax session once all of your data and set up is 100% finished. This means NO downtime.

A Parallax Private Cloud is normally finished in between 2 and 3 weeks, so you can expect this time from the initial set up reviews until migration.

2. What is the process for migrating to the Parallax Private Cloud Desktop?

Migrating to the cloud involves transferring data, applications, and other digital resources from on-premise servers to the Parallax Private Cloud, ensuring minimal disruption and maximum data integrity.

3. How does the Parallax Private Cloud ensure compliance and data security?

The Parallax Private Cloud is engineered to adhere to stringent security and compliance protocols. It ensures that all data is stored to meet specific regulatory requirements. The platform incorporates advanced security measures, including encrypted storage and secure access controls, to safeguard your data at all times.

Yes, it is optimized to host and support most major legal software applications, ensuring they run efficiently and effectively in the cloud environment.

5. Will my data be exclusively stored in the United States?

The Parallax Private Cloud guarantees that all data is stored within the United States to comply with ethical and legal standards for data residency.

6. Do I retain exclusive ownership of my data when using the Parallax Private Cloud?

Yes, clients maintain perpetual, exclusive ownership of all data stored on the Parallax Private Cloud, as clearly stated in our service agreements.

7. What certifications does the Parallax Private Cloud data center hold?

Our data centers are SSAE16 audited, ensuring they meet the highest standards of reliability, security, and management.

8. How does the Parallax Private Cloud handle software updates and security patches?

The cloud platform provides automatic updates and security patches for hosted applications, reducing the burden on your IT staff and ensuring up-to-date protection.

9. What is the uptime guarantee for the Parallax Private Cloud?

The Parallax Private Cloud offers a financially backed SLA guaranteeing 99.999% uptime to ensure consistent access and reliability.

10. How does the Parallax Private Cloud support the mobility needs of remote organizations?

It offers secure access to your organization’s applications and data from any location and on any device, enhancing flexibility for remote work and on-the-go access.

11. What support options are available with the Parallax Private Cloud?

Comprehensive support includes 24/7 monitoring, a dedicated help desk for immediate technical assistance, and first-call resolution for application-related issues.